Refund policy

At Jamylate, we are dedicated to providing a refined service that matches the exceptional quality of our curated footwear and accessories. While we hope you adore every piece, we understand that sometimes a return is necessary. This policy outlines our process for returns and refunds, designed to be as clear and straightforward as possible.

Jamylate is owned and operated by Quoship LLC (Company Number: 2026-001937733), with our registered office at 30 N Gould St Ste N, Sheridan, Wyoming 82801, US.

Our 30-Day Return Policy

You have 30 days from the date you receive your order to decide if an item is right for you. If you choose to make a return, please ensure the item is sent back to us within this window.

Eligibility for a Return

For a return to be accepted, the piece must be in its original, pristine condition. This means:

  • The item must be unworn, unused, unwashed, and entirely free of any marks or damage.
  • All original tags, labels, and any protective materials must be attached and intact.
  • The item must be returned in its original, undamaged packaging, including dust bags and shoe boxes. Shoe boxes are considered part of the product and must remain in perfect condition.

Please take care when trying on footwear to avoid scuffing the soles. We recommend doing so on a soft, carpeted surface.

How to Initiate a Return

Returning an item is a simple, three-step process:

  1. Request Authorization: Email our support team at support@jamylate.com with your name and order number. Let us know which item you wish to return.
  2. Receive Instructions: We will review your request and reply with a return authorization and the specific address for your return shipment. Please do not send items back without this authorization.
  3. Ship Your Item: Once authorized, carefully package your item and send it to the address provided.

Return Shipping

You are responsible for arranging and covering the cost of return shipping. We recommend using a trackable and insured shipping service, as we cannot be held responsible for items that are lost or damaged in transit back to us.

If you received an item that was incorrect, damaged, or defective, please contact us at support@jamylate.com immediately. In these circumstances, we will cover the cost of return shipping.

Refunds

Once your return arrives at our facility, our team will inspect it to ensure it meets the eligibility conditions. We will send you an email to confirm its receipt and the status of your refund.

If your return is approved, a full refund will be processed to your original method of payment within 3 business days. All refunds are issued in USD. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Non-Refundable Items

Certain items are not eligible for a return or refund. These include:

  • Gift cards
  • Items marked as "Final Sale"

Exchanges

We do not offer direct exchanges. This ensures you can secure your desired item as quickly as possible without waiting for a return to be processed. If you wish to exchange an item for a different size, color, or style, we invite you to return the original piece for a full refund and place a new order on our website.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet been prepared for dispatch. If your order has already shipped, you will need to follow the standard return procedure once you receive it.

Questions?

Our team is here to help you. If you have any questions about our return process or need assistance, please don't hesitate to get in touch.

For more information, you may also visit our Contact Us page.