How long will my order take to arrive?

We carefully prepare each order within 2–7 business days. Once your pieces are dispatched, you can expect delivery within 2–5 business days. We'll be sure to notify you the moment it's on its way.

What are the shipping costs?

We're pleased to offer complimentary free shipping on all orders within the United States.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email from us containing your tracking number. You can use this number to follow your delivery's journey.

Do you ship internationally?

At this time, we exclusively ship to addresses within the US. We hope to expand our reach in the future.

What is your return policy?

You may return any unworn, unwashed items in their original condition within 30 days of delivery. We want you to be completely delighted with your purchase.

How do I start a return?

To begin the return process, simply contact our support team by email or phone. We'll guide you through the next steps.

Who is responsible for return shipping costs?

You are responsible for the cost of return shipping. We recommend using a trackable service to ensure your return reaches us safely.

How long does a refund take?

Once we receive and inspect your return, we'll process your refund within 3 business days. The funds will be credited in USD to your original method of payment.

How can I contact customer support?

We're here to help. You can email us at support@jamylate.com, call us at +1 307 427 2851, or use the contact form on our website at /pages/contact. If you use the form, please ensure your email address is correct so we can reply.

What are your support hours?

Our team is available to assist you Monday through Friday, from 9 AM to 6 PM EST. We look forward to hearing from you.

Where can I find my order number?

Your order number can be found in the order confirmation email that we sent you shortly after you completed your purchase. It's helpful to have this ready when you contact us.

FAQ | Jamylate

Orders & Shipping

How long will my order take to arrive?

We carefully prepare each order within 2–7 business days. Once your pieces are dispatched, you can expect delivery within 2–5 business days. We'll be sure to notify you the moment it's on its way.
What are the shipping costs?

We're pleased to offer complimentary free shipping on all orders within the United States.
How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email from us containing your tracking number. You can use this number to follow your delivery's journey.
Do you ship internationally?

At this time, we exclusively ship to addresses within the US. We hope to expand our reach in the future.

Returns & Exchanges

What is your return policy?

You may return any unworn, unwashed items in their original condition within 30 days of delivery. We want you to be completely delighted with your purchase.
How do I start a return?

To begin the return process, simply contact our support team by email or phone. We'll guide you through the next steps.
Who is responsible for return shipping costs?

You are responsible for the cost of return shipping. We recommend using a trackable service to ensure your return reaches us safely.
How long does a refund take?

Once we receive and inspect your return, we'll process your refund within 3 business days. The funds will be credited in USD to your original method of payment.

Contact & Support

How can I contact customer support?

We're here to help. You can email us at support@jamylate.com, call us at +1 307 427 2851, or use the contact form on our website at /pages/contact. If you use the form, please ensure your email address is correct so we can reply.
What are your support hours?

Our team is available to assist you Monday through Friday, from 9 AM to 6 PM EST. We look forward to hearing from you.
Where can I find my order number?

Your order number can be found in the order confirmation email that we sent you shortly after you completed your purchase. It's helpful to have this ready when you contact us.